lens judging at the UK Digital Experience Awards 2018 customer experience, Customer experience aw..., customer-centric, customer-first, Digital customer exper..., techLens AdminJune 4, 2018customer experience, customer-centric, digital customer experience, fintech, tech, technologyComment
What can a customer journey approach help your business to achieve? Customer journeys, customer-centric, data, Digital customer exper..., techLens AdminMay 24, 2018channels, comms, CRM, customer experience, customer journey, customer journey mapping, design thinking, digital customer experience, fintech, techComment
Customer journey mapping: How to avoid the common mistakes… customer experience, Customer journey, Customer journey mapping, Customer journeys, Customer research, customer-firstLens AdminMarch 20, 2018customer experience, customer journey, customer journey mapping, customer journeys, customer research, customer-centric, emotional connectionComment
Raising the game in life insurance customer experience customer experience, Customer journey, Customer journey mappi..., Customer journeys, customer-centric, Digital customer exper..., financial services, life insuranceHelen FennellDecember 12, 2017customer experience, customer journey, customer journey mapping, customer-centric, digital customer experience, emotional connection, life insuranceComment
lens to present at upcoming KX retail event in Leeds - book your place... Customer journey, data, retail, retail customer experi..., techLens AdminOctober 27, 2017consumer products, customer experience, customer journey, data, insight, Retail, tech Comment
How can you be recognised for your customer experience success? Customer experience aw..., Customer experience st..., Customer journey, Customer journey mapping, customer-centric, customer-first, Qualitative researchLens AdminOctober 19, 2017customer experience, customer journey, customer journeys, customer-first, personas Comment
hub by Premier Inn: A great example of CX design B2B customer experience, customer-centric, customer-first, Hospitality & LeisureLens AdminSeptember 21, 2017B2B customer experience, customer experience, customer-centricComment
Judging at the UK Customer Experience Awards '17 Customer experience aw...Lens AdminAugust 23, 2017customer experienceComment
Start-up customer experience: The case for a ‘customer first’ approach B2B customer experience, Customer experience st..., Customer journey, Customer journey mapping, Customer journeys, customer-centric, customer-first, start-up businessesLens AdminMay 23, 2017advocacy, B2B customer experience, customer experience, customer journey, customer journey mapping, customer journeys, customer-centric, customer-first, emotional connection, loyalty, personas, start-up businesses, start-up customer experienceComment
Building a customer journey mapping capability Customer journey mappingLens AdminMarch 3, 2017capability, customer journey, customer journey mapping, teams, technology, testing, toolkit, training Comment
Customer journey mapping training Customer journey mapping, TrainingLens AdminFebruary 24, 2017customer experience, customer journey, customer journey mapping, trainingComment
Winning with Customer Journey Mapping in 2017 Customer experience st..., Customer journey mappingVicky SmithFebruary 8, 2017Approach, Brand, customer journey, Expertise, profilingComment
